Customer Experience

INTRASOFT International has an extensive record in providing turnkey CRM solutions to customers in various business sectors amongst which are major telecom operators and financial institutions. All CRM solutions are based on world class software of Oracle.

The CRM services are provided by a high caliber team of experienced consultants that are conversant not only in the technologies and delivery methodologies involved but also on the business aspects and flows that have to be reflected and supported by the solution. The core team is fully conversant with the ORACLE software and methodologies used in a SIEBEL based CRM solution and they have extensive experience in applying Oracle RODOD and RSDOD TM Forum Certified solutions.

Our CRM offering covers all aspects of the lifecycle including:

CX Cloud

For the last few years Digital Disruption has been driving organizations to execute an extensive Digital Transformation of their operation supporting ecosystems. A key ecosystem that is heavily transformed is the one that supports the customer experience. Customer touchpoints have become customer journeys that are always available, always connected and deeply personalized.

INTRASOFT International has been providing high quality solutions for the management of customer experiences by utilizing on-premise and/or cloud-based applications of major vendors such as Oracle and Salesforce. We offer solutions to these challenges for the Banking, Finance, Telco, Utilities and Large Enterprises sectors

Our offering is complete and covers all stages from lead generation to after sales service and support including the establishment of comprehensive, efficient and unified data management, an activity that is a highly desired by various large enterprises. Our solutions effectively engage customers across physical and digital channels to dramatically improve customer retention, up-sell, and brand advocacy.

Key applications of the customer Experience solutions portfolio are:

The offered solutions cover a wide range of business functions such as:

  • Sales Force Automation
  • Omni-channel Customer service
  • Field Service with Real-time monitoring, optimized scheduling and resource dispatching
  • Flexible quoting with product configuration, guided selling, pricing, discounting and proposal management.
  • Targeting and Segmentation, Campaign Management, Lead Management, Marketing Measurement, Loyalty
  • Management social interactions across all channels and gain customer intelligence
  • Consolidate, clean, complete and coordinate customer data to and from multiple sources

INTRASOFT International has successfully delivered numerous projects, of varying complexity and duration, to large and medium-sized private sector companies and organizations, operating in different market sectors right across Europe. INTRASOFT is a valued partner of Salesforce and Oracle and has been named Oracle Applications Partner of the Year and Oracle CX Partner of the Year.

Front End Outsourcing

Front end development is a crucial part to any IT project. How a web application ranks aesthetically along with a rich and easy to use functionality, determines whether people choose to use the application or leave. People tend to linger on web applications and portals with a quality interface, complete with enticing information. Therefore, it’s imperative that this should be allowed to be handled by the right front-end development team to ensure that your company is represented with the best online solutions as possible.

Intrasoft International UX/UI design and development services

Getting a reliable and competent team of developers in the current market can prove difficult. At INTRASOFT International, we are offering a tried and trusted team of skilled programmers, including Front-End and UI/UX experts, who will help speeding up projects. We are a professional software development company that provide IT outsourcing and we will ensure a Front-End team will always be at your disposal.

Mobile applications

We have expertise in varied apps development that will be helpful in propelling the business in online marketplace. Our team has the expertise & experience, leveraging the best integration technologies & practices, to help business build scalable, future-proof and adaptable solutions. Our designing team helps brands grow by creating unique mobile engagements with their audience. We can create pixel perfect and responsive designs for optimized user experience on mobile devices.

Portals

INTRASOFT International is active in the design and implementation of portals to be used either internally of externally in an organization. Our team is delivering meaningful Web experiences that capture the audience, drive brand engagement, and grow businesses. Our designers and developers focus on providing a comprehensive user engagementprocess, balancing functional and design elements that best serve this.

Key benefits of what we deliver are:

  • Enhanced collaboration & communication among users across different groups and company departments
  • Engaging and personalized environment that reflects the users business, role, location and interests
  • Unified information channel
  • Streamlined processes by providing in one place all of the tools that users need to automate business processes.
  • “Anywhere” productivity by offering cross-platform, mobile-friendly, responsive interface. Mobility allows users to work efficiently across organizational boundaries

Our team uses Kentico CMS, a modular, extensible, scalable platform that allows new functionality enhancements at minimum effort to deliver a comprehensive portal experience that includes optimized and successful online campaigns, high performance corporate websites, Community sites, intranets and extranets.